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Browser Problems - Clicking the Back Button

Reference: http://www.bnl.gov/itd/webapps/formdata.asp.

Users may experience one or both of the following problems when using Microsoft Internet Explorer.

Problem 1:
When you press your browser's < Back > button you get a blank picksheet or form.

Problem 2:
In some cases you may only get a warning message saying the page has expired.


Correcting the Problem

  • Open Microsoft Internet Explorer
  • Select < Tools ><Internet Options >
  • Select the < General > tab
  • Go to Temporary Internet Files section, then click each option button listed below.
     
  • First: Delete Cookies
  • Second: Delete Files
  • Third: Settings...
  • Click < Delete Cookies >
  • Press < OK > button
  • Click < Delete Files >
  • Check < Delete all offline content >
  • Press < OK > button
  • Click < Settings... >
  • Make sure < Every visit to the page > is selected
  • Press < OK > button
  • Click < Apply >< OK >
  • Close and restart your browser
  • Go back and re-try the web page.

Problem Still Occurs!

If the problem still occurs, try resetting your browser back to the default factory settings.

Resetting Intranet

  • Click < Security > tab
  • Click < Internet >< Custom Level >
  • You will see a < Security Settings > window appear
  • Click < Reset >
  • It will reset to < Medium >
  • Click < OK >

Resetting Local Intranet

  • Click < Local Internet >< Custom Level >
  • You will see a < Security Settings > window appear
  • Click < Reset >
  • It will reset to < Medium-Low >
  • Click < OK >

Resetting Trusted

  • Click < Trusted >< Custom Level >
  • You will see a < Security Settings > window appear
  • Click < Reset >
  • It will reset to < Low >
  • Click < OK >

Resetting Restricted

  • Click < Restricted >< Custom Level >
  • You will see a < Security Settings > window appear
  • Click < Reset >
  • It will reset to < High >
  • Click < OK >

Resetting Privacy

  • Click < Privacy > tab
  • Click < Default >
  • Click < OK >

Resetting Advanced

  • Click < Advanced > tab
  • Click < Restore Defaults >
  • Click < Apply >
  • Click < OK >
  • Close and restart your browser
  • Go back and re-try the web page